Study Group Session - Deep Dive Communication (Annie Sheehan)

Communication & Conflict – Handling Difficult Conversations with Confidence
Strong communication is at the heart of every successful project. In this 90-minute interactive session, we’ll dive into conflict resolution techniques every project manager should know — and bring them to life through Annie’s unique Bird Personas: the Mean Magpie, Avoidant Ostrich, Diligent Duck, and Effective Eagle, from her book, “The Courageous Sponsor”.

Discover how to spot different communication styles, defuse tension, and navigate challenging conversations with clarity and empathy. We'll also include a short, practical role play so you can experience how these strategies work in action.
Bring your curiosity — and maybe your inner bird!